50% refund up until 1 week prior to arrival. If cancelled after a reservation is booked, a 5% fee is applied to cover credit card fees
- Cleaning fees are always refunded if the guest did not check in.
- The Volcano Park Rentals service fee is refundable as indicated above.
- If there is a complaint from either party, notice must be given to Volcano National Park Rentals in writing within 24 hours of check-in.
- Volcano Park Rentals will mediate when necessary and has the final say in all disputes.
- A reservation is officially canceled when the guest gives written notice via email.
- Applicable taxes will be retained and remitted.
For a 50% refund of accommodation fees, written cancellation must be made seven full days 7 prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.